FAQ
PATTERNS
How will I receive my digital files?
After completing your order a page containing your files will appear for download. Alternatively, check the email used during purchase where you will also receive a link to your PDF files. These files can be instantly downloaded to your computer where you can print/project and start sewing right away!
How do I print my PDF at home?
See our page on PDF Printing where you will find directions for printing at home. Be sure to save your files in a safe place such as an online cloud service like Dropbox.
I lost my digital pattern download email, can you resend it?
Absolutely! Email qcc@daughterjudypatterns.com and we will resend the files. Don’t forget to check that spam folder too.
Why don’t you offer printed patterns?
The only two options for independent companies like this is to go through a well known big box tissue print pattern brand or purchase a plotter and print yourself which is very expensive. In our studio we try to exclusively use projector printing which saves time and paper and encourage those who have the financial means to explore this option in their home.
TAXES
Why is VAT being added to my digital pattern?
For customers in the EU + UK, new law requires all businesses to collect VAT on digital products purchased by any customer based in the European Union or United Kingdom. We are legally required to charge you VAT based on your home country.
RETURNS
What is your return policy?
Please contact us with any issues you have with your pattern and we will do our best to assist. If you are completely unsatisfied afterwards we will offer a full refund. qcc@daughterjudypatterns.com
SUBSTACK
How do I sign up to become a PAID subscriber?
When you navigate to the home page of The BULLETIN Board you will see a button on the top right that says "Upgrade to paid". Give it a click and Substack will walk you through the sign up process!
Where do I get the free patterns?
If you are a paid subscriber you can access the patterns via the Loose Leaf newsletter with the pattern name. Scroll down to pattern release and you'll see the PDF's linked directly into the newsletter for download.
How do I cancel my subscription?
Go to your Substack home page and click the hamburger at the top right corner then go to your Settings page. Scroll down to the Subscriptions section and click on The BULLETIN Board. Scroll to Account Actions and follow the prompts to cancel. If there is any billing issues please reach out directly to Substack or see their support page here substack.com/support.
MISCELLANEOUS
Can I sell items made from your patterns or use your patterns to start my own clothing line?
All Daughter Judy patterns are to be used for home sewing / non commercial purposes only.